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Financial services must confront ‘uncomfortable tensions’ in the Gen AI era

28 May 2026

A new report from the London Foundation for Banking and Finance (LFBF) and the Ãå±±½ûµØ (IFoA) introduces a new framework for understanding AI risks in financial services. It acknowledges that generative AI presents opportunities as well as risks but points to ‘uncomfortable tensions’ – where the same features that make the technology valuable also make it difficult to govern, explain, trust or contain.

‘It’s still not magic: Framing the risks facing financial services in the Gen AI era’ builds on its . As part of the research, we surveyed senior financial services practitioners and observers and found that: 

  • 70% agreed ‘risks arising from the use of AI are among the greatest risks facing my sector over the next five years’.
  • 75% agreed ‘the risks posed by AI to my sector have increased substantially since generative AI technologies have become widely available.
  • The top three risks highlighted were cyber threats, misleading outputs, and knowledge gaps.

Generative AI has fundamentally changed the risk landscape not only because it can ‘hallucinate’, or present false or misleading information that appears authoritative. It also makes AI widely accessible, persuasive, easy to use and embedded in every day financial workflows. As firms increasingly build AI into tools and infrastructure, many of the most complex risks are ecosystem risks. Decisions that appear sensible for individual firms can create hidden dependencies and shared points of failure across the financial system. 

The report’s AI risk framework identifies nine risks which are grouped into three broad categories: ‘outcomes’, ‘operating environment’ and ‘system’. These provide a useful way to trace how AI risk moves through the financial services ecosystem: from the outcomes experienced by customers and society, to the environment in which firms deploy AI, to the system-level dynamics through which risks can scale and spread.

The framework treats AI risks as trade-offs, rather than standalone downsides. Often, the risks are the direct counterpart of AI’s benefits – sharper prediction, deeper personalisation, greater scale and complexity, and more autonomous decision-making. Although risks cannot be eliminated altogether, the framework outlines how many can be moderated through better risk management, governance, and regulation.

Keyur Patel, LFBF Research Associate and report author, said: “The same characteristics that make AI useful in financial services also create many of the risks that make it so difficult to govern. The hard question, then, is not just whether these risks can be mitigated, but how much risk we are willing to live with in exchange for the benefits. That is why a recurring theme in this report is ‘uncomfortable tensions’: the same machinery can widen inclusion and sharpen exclusion; ‘human in the loop’ is not the same as human control; and concentration is baked into how AI systems are built. Generative AI gives these tensions new force. It lowers barriers to use, makes AI feel relatable and trustworthy, and is increasingly embedded in how financial institutions think and work. That matters because AI outputs can be useful, confident and wrong at the same time – and ‘mostly right’ can be dangerous.â€

Paul Sweeting FIA C.Act, IFoA President, said: “AI is a defining force of our time. The IFoA’s Artificial Intelligence and Emerging Technologies Practice Board is exploring how transformative technologies are reshaping actuarial practice and influencing broader societal systems. It is also exploring what we need to do to seize the opportunities and manage the risks associated with AI-adoption. With our unique combination of technical skill, communication and professional oversight, actuaries must play a key role making sure that AI is working as it should.â€

~ENDS~

Notes to editors

  • It’s still not magic: Framing the risks facing financial services in the Gen AI era’. Centre for the Study of Financial Innovation and the Ãå±±½ûµØ. May 2026.
  • A survey of 78 senior financial services practitioners and observers was conducted for this 2026 report.
  • Generative AI is a category of artificial intelligence that uses machine-learning 
    models to generate new content such as text, images, video, and code. Generative AI has reshaped the financial services risk landscape by making AI widely accessible, persuasive, easy to use and embedded in everyday financial workflows.
  • . Centre for the Study of Financial Innovation. November 2019.

 

Contact

Sonia Sequeira, Communications Lead, IFoA 
Tel: 07525 592198 
Email: sonia.sequeira@actuaries.org.uk 

Hannah Patmore, Communications Manager, IFoA   
Tel: 07519106714  
Email: hannah.patmore@actuaries.org.uk  

 

About the Ãå±±½ûµØâ€¯

The Ãå±±½ûµØ (IFoA) is a royal chartered, not-for-profit, professional body.  

Research undertaken by the IFoA is not commercial.  As a learned society, research helps us to fulfil our royal charter requirements to further actuarial science and serve the public interest.   

Actuaries provide commercial, financial and prudential advice on the management of a business’s assets and liabilities, especially where long term management and planning are critical to the success of any business venture. They also advise individuals, and advise on social and public interest issues. 

Members of the IFoA have a statutory role in the supervision of pension funds and life insurance companies. They also have a statutory role to provide actuarial opinions for managing agents at Lloyd’s of London. 

Members are governed by the Ãå±±½ûµØ. A rigorous examination system is supported by a programme of continuing professional development and a professional code of conduct supports high standards reflecting the significant role of actuaries in society. 

The IFoA is available to provide independent expert comment to the media on a range of actuarial-related issues, including COVID-19 and its long term consequences, mortality, pensions, life and general insurance, health and care, finance and investment, climate change and sustainability, systems thinking, uncertainty and judgement, and risk management. 

 

About The London Foundation for Banking and Finance 

The London Foundation for Banking & Finance (LFBF) is a registered charity incorporated by Royal Charter. It was founded in 1879 by a group of City-based bank workers who came together to establish leadership and professional practice principles for the industry. Today, its charitable purpose is the advancement of knowledge of and education in financial services, and the conduct and publication of research for public benefit. It awards Chartered status to individuals who demonstrate the highest level of professional competence and is also home to the Centre for the Study of Financial Innovation (CSFI): a think-tank focused on the challenges and opportunities facing the finance sector.